Post by account_disabled on Mar 10, 2024 4:38:31 GMT
A great advantage of chatbots is that they are like a new, uninterrupted customer relationship channel, with no time restrictions or waiting time. By the way, 64% of customers say that the best feature of chatbots is the service at any time of the day or night, according to research by Tidio. In other words, if you want to differentiate yourself from the competition and guarantee sales, offering the convenience for customers to be able to speak to your company at any time, at whatever time is best for them, should be one of your main priorities. And with chatbots, you can support customers 24 hours a day, seven days a week, without having to increase your human team. Process automation By automating marketing, lead qualification and sales steps, the company is able to achieve great results through assertive communication. Furthermore, with a freer human team, it is possible to reorganize working time and reallocate resources. However, it is necessary to emphasize that chatbots will not completely replace employees. They are a complementary tool.
Bots represent the first level of the customer relationship, from which there must then be a fluid and continuous relay to a human agent to carry out value-added tasks. If the chatbot cannot understand a question raised by the Paraguay Mobile Number List customer or does not have the necessary resources to respond appropriately, a human professional will be contacted. This way, your human service team is focused on more complex and strategic matters. Hybrid service is the key to customers who feel heard about their needs and teams with more productivity. Being where your customers are and integration with WhatsApp A survey proved what many already knew: WhatsApp is the application that Brazilians open most throughout the day. The “Panorama” study was carried out by the website Mobile Time in partnership with the research solutions company Opinion Box , and interviewed, in December 2021, 2,036 people who own smartphones. According to the survey, WhatsApp had 54%, leading comfortably. When talking about the applications that Brazilians spend the most time on throughout the day, WhatsApp also comes out on top with.
The survey also addressed the presence of applications on the main screen of smartphones. The main screen is considered the one that appears immediately after turning on the device. WhatsApp was present on 54% of devices, which represents stability when compared to the previous 12 months. The survey data highlights the presence of WhatsApp in the lives of Brazilians. In this sense, companies that want to connect with their customers must be present on this platform. The tool is capable of generating positive perceptions and, consequently, stimulating the creation of an increasingly lasting relationship with the company. Therefore, it is also ideal for integration with a chatbot, combining familiarity with agility. ChatGuru ChatGuru's WhatsApp chatbot enables your company to offer personalized and optimized communication, in addition to providing a better experience for your customers. Our technology is also capable of helping to improve the workflow of sales and service teams, resulting in increased conversions and brand loyalty. All this while collecting important data – in accordance with the General Data Protection Law (LGPD) – that can support the development of strategies.
Bots represent the first level of the customer relationship, from which there must then be a fluid and continuous relay to a human agent to carry out value-added tasks. If the chatbot cannot understand a question raised by the Paraguay Mobile Number List customer or does not have the necessary resources to respond appropriately, a human professional will be contacted. This way, your human service team is focused on more complex and strategic matters. Hybrid service is the key to customers who feel heard about their needs and teams with more productivity. Being where your customers are and integration with WhatsApp A survey proved what many already knew: WhatsApp is the application that Brazilians open most throughout the day. The “Panorama” study was carried out by the website Mobile Time in partnership with the research solutions company Opinion Box , and interviewed, in December 2021, 2,036 people who own smartphones. According to the survey, WhatsApp had 54%, leading comfortably. When talking about the applications that Brazilians spend the most time on throughout the day, WhatsApp also comes out on top with.
The survey also addressed the presence of applications on the main screen of smartphones. The main screen is considered the one that appears immediately after turning on the device. WhatsApp was present on 54% of devices, which represents stability when compared to the previous 12 months. The survey data highlights the presence of WhatsApp in the lives of Brazilians. In this sense, companies that want to connect with their customers must be present on this platform. The tool is capable of generating positive perceptions and, consequently, stimulating the creation of an increasingly lasting relationship with the company. Therefore, it is also ideal for integration with a chatbot, combining familiarity with agility. ChatGuru ChatGuru's WhatsApp chatbot enables your company to offer personalized and optimized communication, in addition to providing a better experience for your customers. Our technology is also capable of helping to improve the workflow of sales and service teams, resulting in increased conversions and brand loyalty. All this while collecting important data – in accordance with the General Data Protection Law (LGPD) – that can support the development of strategies.